Effective Date: Nov 2021

At STM Journals Shop, we value your satisfaction and aim to ensure a smooth and transparent experience. This policy outlines our terms regarding returns, order cancellations, and refund requests.

Return Policy 📦

Due to the nature of academic journals and printed publications, returns are generally not accepted once the order is delivered.

However, returns may be considered in the following exceptional cases:

• You received a damaged or defective product
• You received an incorrect item that differs from what you ordered

In such cases:

• You must notify us within 3 working days of delivery.
• Send a clear photo of the received item(s) and packaging to [email protected].
• If approved, we will replace the item or issue a credit note, as applicable.

📌 Please note: Opened, used, or digital content (e.g., online journal access or e-books) are not eligible for return under any circumstances.

Order Cancellation Policy ❌

1. Before Dispatch

• You may cancel your order within 24 hours of placing it or before it is dispatched, whichever is earlier.
• To cancel, email us at [email protected] with your order number and reason for cancellation.
• If eligible, we will initiate a full refund to your original payment method within 5–7 business days.

2. After Dispatch

• Cancellations are not possible once an order has been shipped or a digital product has been accessed.
• For subscriptions, once the first issue is delivered or accessed online, cancellation is no longer allowed.

Refund Policy 💸

Refunds are processed under the following conditions:

✅ Eligible Refund Situations:

• Duplicate payment made for the same order
• Payment made for a product/service that is out of stock or unavailable
• Approved cancellations before dispatch
• Order not delivered due to our error and no replacement possible

❌ Non-Refundable Situations:

• Orders for which the digital content has been accessed/downloaded
• Delays in postal/courier services (unless the order is lost and confirmed undelivered)
• Change of mind or ordering errors by the customer

Refund Processing Timeline 🔄

• Once your refund is approved, it will be initiated within 5–7 business days.
• Refunds will be processed to your original payment method (Credit/Debit card, UPI, Net Banking, etc.).
• The time taken to reflect in your account depends on your bank or payment provider.

How to Request a Refund or Cancellation? 📬

Please send an email to [email protected] with:

• Your Order ID
• Reason for request
• Any supporting documentation (e.g., payment receipt, photo evidence for damaged items)

Our support team will respond within 2 business days and guide you through the next steps.

Our Commitment 🛡️

We are committed to ensuring academic integrity and customer satisfaction. Every case is reviewed carefully, and we strive to resolve your concerns with fairness and professionalism.

Contact Us 📞

For all return, refund, or cancellation queries:

📧 Email: [email protected]
🌐 Web: https://shop.stmjournals.com/contact