FAQ

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Frequently Asked Questions (FAQ)

1. What is STM Journals Shop?

STM Journals Shop is the official e-commerce platform of STM Journals, where you can purchase academic journal subscriptions (Print/Online), special issues, conference proceedings, and other scholarly resources across Science, Technology, and Medicine fields.

2. Who can purchase from shop.stmjournals.com?

Anyone interested in high-quality academic resources can purchase from us — including researchers, students, academicians, universities, libraries, corporate R&D teams, and individual professionals.

3. What types of products are available for purchase?

We offer:

  • Journal subscriptions (both online and print)
  • Special issues and theme-based volumes
  • Conference proceedings
  • Research publications and compilations
  • Academic books (coming soon)

4. How can I subscribe to a journal?

To subscribe:

  1. Browse through our journals.
  2. Select your desired journal and subscription type (Print/Online/Both).
  3. Add it to your cart and proceed to checkout.
  4. Complete the payment securely through Razorpay or other available options.

5. Can I buy individual articles?

Currently, we primarily offer complete journal subscriptions and volumes. For individual article access, you may contact us directly via our Contact Us page.

6. What payment methods are accepted?

We accept:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • UPI Payments

7. Will I receive an invoice after purchase?

Yes, after successful payment, you will receive a detailed invoice on your registered email address. You can also request a GST invoice if required.

8. How will I receive the journals after purchase?

Online Subscriptions: Access credentials will be sent to your registered email.
Print Subscriptions: Journals will be delivered to your provided postal address via standard courier or postal services.

9. What is the estimated delivery time for print journals?

Print journals are generally dispatched within 7–10 business days after order confirmation. Delivery times may vary depending on your location.

10. Is international shipping available?

Yes, we offer international shipping for our print journals and books. Additional shipping charges may apply based on the destination country.

11. Can I cancel or modify my order after placing it?

Cancellations or modifications are possible only if the order has not yet been processed or shipped. Please contact our support team immediately through the Contact Us page for assistance.

12. What is your refund policy?

Refunds are applicable only in cases of duplicate payments or order errors. We do not offer refunds once journals or digital content have been accessed or dispatched. Please review our Refund and Cancellation Policy for more details.

13. How can I contact customer support?

You can reach us through:

14. Are bulk orders or institutional subscriptions available?

Yes! We offer special pricing and support for bulk orders, library purchases, and institutional subscriptions. Please contact us directly for customized quotations.

15. How do I stay updated about new releases and offers?

Subscribe to our newsletter at checkout or follow STM Journals on social media for updates about new journal releases, discounts, and scholarly events.

✨ Need More Help?

Visit our Help Center or email us at [email protected] — we’ll be glad to assist!

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