Effective Date: Nov 2021

At STM Journals Shop, we strive to ensure that your orders are processed, packed, and delivered to you in a timely and efficient manner. This Shipping & Delivery Policy outlines the terms and conditions related to the shipping of products purchased through our platform shop.stmjournals.com.

What Do We Ship? 🛍️

We offer shipping for the following physical products:

• Print journal subscriptions (monthly, quarterly, annual)
• Special issues and themed volumes
• Conference proceedings (print version)
• Academic books and research reports (if applicable)

Digital products such as online journal access or e-books are delivered electronically via email or portal login.

Shipping Locations 🚚

We currently ship physical products to:

• All regions within India
• Selected international locations including Asia-Pacific, Europe, North America, Middle East, and Africa

If you’re unsure whether we ship to your country, please contact us before placing your order.

Order Processing Time ⏱️

• All confirmed orders are processed within 2–5 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.
• For journal subscriptions, the first issue is typically shipped within 7–10 business days from the date of confirmation.

Estimated Delivery Time 📮

Note: Delivery timelines may vary based on your location, postal service efficiency, and customs clearance (for international orders).

Shipping Charges 📦

• Domestic Orders (India): Shipping is usually included in the product price unless otherwise specified.
• International Orders: Shipping charges are calculated based on weight, destination, and courier service rates. These charges will be displayed at checkout before payment.

Customs duties, import taxes, or handling fees (if applicable in the recipient country) are the responsibility of the buyer.

Split Shipments 🔁

If your order contains multiple items (e.g., journal issues + books), we may ship them separately depending on availability, without any additional shipping cost to you.

Order Tracking 🔐

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details, where applicable.

Please allow 24–48 hours for the tracking information to update after dispatch.

Issues with Delivery 📩

If your order hasn’t arrived within the estimated delivery time:

• Check the tracking link shared via email
• Contact our support team via Contact Us or email us at [email protected]

We will assist you in locating or re-shipping your order as per our replacement policy.

Packaging 📦

All orders are securely packed using tamper-proof, eco-friendly, or recyclable packaging material to ensure your academic resources reach you in pristine condition.

Delays Due to Force Majeure❗

Delivery may be delayed in rare cases due to unforeseen events such as:

• Natural disasters
• Public holidays
• Transportation strikes
• Regulatory or customs delays (for international orders)

We appreciate your patience during such exceptional circumstances.

📞 Contact Us

For any shipping-related queries or assistance, please reach out to:

📧 Email: [email protected]
📞 Phone: (Insert contact number)
🌐 Web: https://shop.stmjournals.com/contact